Online Return Policy

You may return merchandise purchased at ielectronics.com if it meets the guidelines below. Not all products are returnable to our store. If you would like to return a TV, electronics, accessories or furniture, please call Customer Service at 1-866-795-5120.

Guidelines
You may return merchandise to our ielectronics.com Store or by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below.

14-Day Return Period
All items purchased from ielectronics.com have a return period of fourteen days from the date merchandise was purchased

Exceptions
The following items are not returnable:

• Labor and/or installation services
• Items that are abused
• Opened computer software, movies, music and video games
  

If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on DVD players, Audio Receivers, Remote Controls, opened notebook computers, projectors, camcorders, digital cameras and accessories. A 25% restocking fee will be charged on special order products, including TV’s. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to our ielectronics store, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. ielectronics.com is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off), will have the value of the promotional item deducted from the refund amount.

Please call Customer Service at 1-866-795-5120 if your return is a:
TV or furniture delivered via special delivery

Ielectronics.com reserves the right to deny any return.