What exactly is an extended service plan?
An extended service plan is generally an extension of your original manufacturer's warranty. On new products, most manufacturer’s warranty their products to be free from defects for up to one year from the date of purchase. If you purchase a refurbished item, your unit will most likely come with a 90 day warranty. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Extended service plans lengthen your product's coverage for up to an additional 60 months (5 years) to for a possible (6) years of coverage to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
What is covered?
The CPS Extended Warranty Plan extends the coverage of any malfunctions that would normally be covered within the terms and conditions of the original written warranty for as many extra years as you buy. This includes damaged by lightning or a power surge provided an approved power surge protector was in use (see Terms for more details).
What should I do if I need extended service?
Consumer Priority Service offers an easy to use online form at www.cpscentral.com to initiate a claim on your product. Alternatively you may call our toll-free Customer Service Hotline at (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity, speed, and ease of access to ensure that there are no hurdles to jump over to get the service you need.
Will I have to mail my product in for service?
Unless you purchased an "In-Home" plan, you have what is called a standard carry-in warranty and if there is no service center close to you, you will have to ship your product to the authorized service center for service.
May I transfer my Consumer Priority Service extended service plan to another person?
Our service plans are 100% transferable to a new product owner. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative. Please have all of the new owner's information at hand when requesting a transfer. You may also email the request.
Can I renew my Consumer Priority Service extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration.